FAQ

This is a list of questions that we get regularly from our customers. Have a look first before contacting us as the answers to your questions might be covered here below.

Frequently Asked Questions

In Cambodia, how can I enjoy direct billing within the Hospital Network ?

You will need to show your SafetyNet Membership Card and another identification card with a photo to the receptionist / admission desk. Please bear in mind that you might have to pay your share of the cost for ineligible items, over limits and co-payments.

Outside of Cambodia, how can I enjoy direct billing within the Hospital Network?

You will need to inform us by phone +855 23 23 57 57 or by email help@safetynet.sg at least 24 hours in advance, for planned In-patient treatment. For us to arrange cover, you need to provide us with :
appointment letter with planned treatment, expected admission and discharge dates and diagnosis, estimated cost, a copy of your passport.

What should I do if I need to receive Treatment outside the Hospital Network?

You will need to settle all medical expenses with the Hospital first then submit your Claim for Reimbursement.

How can I check my Remaining Benefits?

The claims that you are submitting and the cost of the treatment received on direct billing are both eroding your annual limits. You should check your Remaining Benefits regularly by registering with “Claim Online”. Access is available though ‘Login’ in the menu of this website. Have your Certificate of Insurance with you to finalize this process. If you find anything abnormal, you should contact us immediately.

How to submit my Claim?

You can submit your claims to our main office, to your agent or broker or through “Claim Online”.

How to know the status of my Claim?

You can check the status of your Claim by registering with “Claim Online” or contact us by phone+855 23 23 57 57 or by email help@safetynet.sg.

How long does it take to get my money back when I make a claim?

Once we have received all required documents, your claim reimbursement will be processed within maximum 15 days .

What are the requirements for Out-patient and In-patient Claims?

The following documents are required:

  • Duly completed and signed Claim Form (signed by the policyholder or the insured member)
  • Original medical certificate (or similar) showing symptoms, diagnosis and/or cause of treatment
  • Original invoice showing breakdown cost per treatment/item/drug
  • Proof of payment/Receipt
  • Medical report in the event of hospital admission
  • Result of laboratory tests
  • What are the requirements for Health Check-up Claims?

    The following documents are required :

  • Duly completed and signed claim form
  • Original invoice with breakdown costs per item/lab or package
  • Original proof of payment/ receipt
  • Results of Laboratory tests
  • My claim was fully or partially rejected, how can I get more explanation?

    In the event that your claim is partially covered or fully rejected, we will inform you.