FAQ

You will need to show your SAFETYNET Membership Card and another identification card with a photo to the receptionist / admission desk. Please bear in mind that you might have to pay your share of the cost for ineligible items, over limits and co-payments.

You will need to inform us by phone +855 23 23 57 57 or by email help@safetynet.sg at least 24 hours in advance, for planned In-patient treatment. For us to arrange cover, you need to provide us with :
appointment letter with planned treatment, expected admission and discharge dates and diagnosis, estimated cost, a copy of your passport.

You will need to settle all medical expenses with the Hospital first then submit your Claim for Reimbursement.

The claims that you are submitting and the cost of the treatment received on direct billing are both eroding your annual limits. You should check your Remaining Benefits regularly by registering with “Claim Online”. Access is available though ‘Login’ in the menu of this website. Have your Certificate of Insurance with you to finalize this process. If you find anything abnormal, you should contact us immediately.

You can submit your claims to our main office, to your agent or broker or through “Claim Online”.

You can check the status of your Claim by registering with “Claim Online” or contact us by phone+855 23 23 57 57 or by email help@safetynet.sg.

Once we have received all required documents, your claim reimbursement will be processed within maximum 15 days .

The following documents are required:

• Duly completed and signed Claim Form (signed by the policyholder or the insured member)
• Original medical certificate (or similar) showing symptoms, diagnosis and/or cause of treatment
• Original invoice showing breakdown cost per treatment/item/drug
• Proof of payment/Receipt
• Medical report in the event of hospital admission
• Result of laboratory tests

The following documents are required :

• Duly completed and signed claim form
• Original invoice with breakdown costs per item/lab or package
• Original proof of payment/ receipt
• Results of Laboratory tests

In the event that your claim is partially covered or fully rejected, we will inform you.