In year-end, Cambodian Leadership teams have to go through the bid for employee benefits, especially Health Insurance plans. You will find below some important points to consider.
COST IS THE MAIN DRIVER?
The annual budget for group Health insurance is often determined upfront and not negotiable. However, it is good to keep yourself some margin as the best Insurance companies can offer you attractive additional benefits for a little more. Smart suppliers are trying to differentiate their offers, your company probably does the same, Stay flexible and Open !
BASIC HEALTH INSURANCE COVER OR MORE?
Most corporations in Cambodia offer standard in-patient cover which may look valueless to employees. HR may investigate what their employees need….an obvious example is “Childbirth” or even “Worldwide Cover” that will be very well received internally.
DO YOU WANT A CO-PAY?
There is always this never-ending question of having 0% CO-PAYMENT (share of the medical bills to be paid by members) or some little %. Asking members, let’s say, to pay 10% of the medical bills can decrease your company Premium. In return, you can also add attractive benefits in the Insurance plan !
INSURANCE ONLINE CAPABILITIES
Nowadays, “Claim Online” is already offered by most Insurance providers in the Kingdom. You should also check/ understand the entire ONLINE solutions offered: What is available ONLINE to Members, Hospitals and the Company HR department? For example, Did you know that well-built ONLINE systems between Insurance and the Hospital Network will allow faster Hospital admission? Is there the possibility for the HR to extract data online in real time? etc…
IS THERE ANY DATA ON CUSTOMER SATISFACTION?
All medical Insurance specialists will tell you they have the ”best quality of service”. But, did you actually check yourself? Did you hear real experiences from third parties? Get some evidence because the right scheme is also about good service to your employees for less complaints/ worries…Many new players are entering the Group Medical insurance without long term experience: Group Health Insurance is not that easy to operate, even big names failed.
THE HOSPITAL NETWORK IN CAMBODIA AND WORLDWIDE COVER
This is an overlooked part of the deal. Do not only value the numbers of facilities in the Network (small low quality medical cabinets), but… check if the Top Hospitals are listed. Also, nowadays, the new generation of young Cambodian professionals are moving all over the world, they are experiencing overseas training, holidays that open their mind, get to see other perspectives….Look after solutions for your employees on a global scale.